|Posted on February 18, 2019 at 11:00 AM|
In Marholin & Gray's article, they discuss using group response-cost procedures to decrease cash shortages in small businesses. Small businesses may experience cash shortages due to theft or error in calculation. In the study, the small business implemented assignment of cash registers and deduction of shortages exceeding 1% from cashiers' pay. Owners discussed the procedure and signs were posted adjacent to the cash registers. During the response cost, there were immediate reductions in cash shortages. In the 41 days of implementation, only three days exceed 1% cash shortage; resulting in deductions of a total of $8.70 per cashier.
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